J Crew Factory Order Status 2023

J Crew Factory Order Tracking

J Crew Factory Orders

J. Crew Factory is owned by J. Crew Group. 75 years ago, Mitchell Cinader and Saul Charles established Popular Merchandise which was renamed as J. Crew group in 1983. After 6 years, its first store was opened. The company is owned by Anchorage Capital and Leonard Green & Partners.

The CEO of the company is Libby Wadle. Headquarter of J. Crew Factory is located in New York, U.S. It has almost 143 stores in United States. More than 9000 employees are working at J. Crew Factory. The company owns assets worth $1.6 billion. It generates almost $2.4 billion revenue.

You can buy clothes, shoes, bags and accessories from J. Crew Factory. You can get 14% discount at J. Crew Factory if you are a teacher, college student, healthcare worker or military personnel. It offers delivery services in United States and Canada.

In United States, you can receive your order via standard shipping, expedited shipping or overnight shipping. It offers free shipping on orders above $100. On orders below $100, it charges $7 for standard shipping which takes 4-6 working days. If you want to receive your order within 3 working days, you can select expedited shipping option which charges $14.5.

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J Crew Factory Cancel Order

You have to pay $25 to avail overnight shipping option. You can order online and choose pickup option to avoid shipping charges. In Canada, you can receive your order via standard delivery or express delivery within 10 working days.

J. Crew Factory also offers tracking services for all local and international orders. When you place an order, you are provided with order number. In United States, the orders can be tracked by utilizing order number and postal or zip code.

You can verify the status of your orders by inserting postcode and order number in stipulated space on website. When you have placed an order, you can cancel your orders. But this option is available for a short time. However, you can exchange or return the items if you are not satisfied with your order.

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J Crew Factory Shipping Code

Return shipping costs $8 and it takes almost 14 days to process a return. You can also return the items that were purchased online to any J. Crew store to avoid shipping charges. International (Canadian) orders can be tracked by entering tracking number on website.

You can contact J. Crew Factory via email or live chat if you have any question or concern. For further assistance, you can call on the number which is provided on website. For queries related to Canadian orders, you can call at the provided number.

J Crew Factory Customer Care Service Contact


7am to 11:59pm ET, seven days a week at 866-739-5942.

Email us or call 434-385-5775 or toll free at 800-205-7960 (7am-6pm ET, seven days a week)

EmailĀ [email protected]

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Does J. Crew Factory ship international?

Yes, J. Crew Factory offers international shipping to Canada. The shipping charges are fixed and they do not depend upon size, shape or weight of order.

How long does it take for J. Crew Factory to ship?

J. Crew Factory takes 1-6 working days to ship an order in United States. For international orders, it takes 7-10 working days to ship an order.

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