Enter the Sigma Aldrich Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center.
Sigma Aldrich Order Tracking Customer Care Service Contact Number
ARGENTINA
Ciudad Autónoma de Buenos Aires
Merck SA, an affiliate of Merck KGaA, Darmstadt, Germany
Tronador 4890, 4° piso
Buenos Aires 1430
Argentina
Tel: 0800-555-0515
ADDITIONAL CONTACTS
| Water Purification Customer Service | Tel: (+54) 911 23367608 | |
| Water Purification Technical Support | Tel: (+54) 911 38839690 | |
| Stable Isotope Customer Service Team | [email protected] | \ |
AUSTRALIA
Melbourne
Merck Pty. Ltd., an affiliate of Merck KGaA, Darmstadt, Germany
Ground Floor, Building 1, 885 Mountain Highway
Bayswater 3153, Australia
Tel: 1800 335 571
[email protected]
Sydney
Sigma-Aldrich Pty Ltd, an affiliate of Merck KGaA, Darmstadt, Germany
Suite 1, Level 1 Building B
11 Talavera Road
Macquarie Park
NSW 2113
Australia
Tel: 1800 800 097
[email protected]
ADDITIONAL CONTACTS
| Water Purification Customer Service | Tel: +61 1800 335 571 / 03 9728 7600 |
| Water Purification Technical Support | Tel: +61 1300 135 386 |
| Stable Isotope Customer Service Team | [email protected] |
AUSTRIA
Vienna
Sigma-Aldrich Handels Gmbh
Marchettigasse 7/2
1060 Wien
Austria
Tel: 0820 874 464
[email protected]
Fax: 01 605 81 20
ADDITIONAL CONTACTS
| CUSTOMER SUPPORT | ||
| Price inquiries, Orders, Quote requests, Availability information, Delivery inquiries and service complaints | Phone | |
|---|---|---|
| Science & Lab Solutions Customer Support Research-, Laboratory and Industrial Application and Testing products | 0820 874464 +43 (0) 1 3602771417 | Customer Support |
| Process Solutions Customer Excellence Biopharmaceutical Manufacturing, Small Molecule Pharmaceuticals products and Bioprocessing chemicals | +43 (0) 1 36 02 77 47 43 | [email protected] |
TECHNICAL SERVICE | ||
| Product recommendation and performance questions, Scientific & Technical advice, Quality complaints | Phone | |
| Science & Lab Solutions Technical Service Research, Laboratory, and Industrial Application and Testing products | +43 (0)720380064 Please choose from menu: (1) Microbiology (2) Biology (3) Analytic & Chemistry | [email protected] |
| Bioprocessing | +43 (0) 1877 892 669 | [email protected] |
| Process & Formulation Materials | +43 (0)1 36 02 77 4741 | [email protected] |
| Labwater Technical Service Water purification systems, Milli-Q® | +43 (0) 1 36 0277 | [email protected] |
BELGIUM
Merck Life Science BV
Ildefonse Vandammestraat 5/7B
1560 Hoeilaart
Belgium
Tel: (+32) (0)70 225645
[email protected]
Fax: (+32) (0)3 899 13 11
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: (+32) 02 686 08 98 (Option 1) | [email protected] | |
| Biology Lab Product Technical Support | Tel: (+32) 02 686 08 98 (Option 2) | [email protected] | |
| Chemistry Lab Product Technical Support | Tel: (+32) 02 686 08 98 (Option 3) | [email protected] | |
| R&A Sales Support | Tel: FR: (+32) (0)2 62 00 900 | [email protected] | |
| Research and Applied Solutions | Tel: 0800 58 282 Fax: (+32) (0)3 899 13 11 | [email protected] | |
| Process Solutions Technical Support | Tel: FR : (+32) 02 620 01 29 NL: (+32) 02 706 04 31 | ||
| Process Solutions Commercial Service | Tel: (+32) 322 620 0227 | [email protected] | |
| Process Solutions (Biopharmaceutical Manufacturing and Small Molecule Pharmaceuticals products and services) | Tel: +32 (0) 2 62 00 227 | [email protected] | |
| Stable Isotope Customer Service Team | [email protected] | ||
| Quoting, orders and Service Complaints: Commercial Support | Tel: +32 2 620 0227 | [email protected] | |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: FR : (+32) 2 6200 129 NL: (+32) 2 7060 431 | [email protected] | |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+33) 3 9046 8928 | mailto:[email protected] |
BRAZIL
São Paulo
Sigma-Aldrich Brasil Ltda.
350, Alameda Xingu, 05th, 06th and 07th floors
Barueri
São Paulo 06455-030
Brazil
Tel: +55 11 2170-8484
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: 0800 727 7292 (ext. 2) |
| Water Purification Customer Service | Tel: 0800 727 7292 (ext. 1) |
| Stable Isotope Customer Service Team | [email protected] |
BULGARIA
Merck Bulgaria EAD
48 Sitnyakovo Blvd., Serdika Offices, 6th fl.
Sofia 1505
Bulgaria
Tel: (+359) 2 4461 111
[email protected]
ADDITIONAL CONTACTS
CANADA
Ontario
Merck KGaA, Darmstadt, Germany
2149 Winston Park Drive
Oakville, ON L6H 6J8
Canada
Tel: +1 (800) 565-1400
Fax: +1 (800) 265-3858
ADDITIONAL CONTACTS
| Customer Service | Tel: +1 (800) 565-1400 | |
| Technical Service | Tel: +1 (800) 325-5832 | |
| Milli-Q Technical Service | Tel: +1 (888) 645-5478 | |
| Water Purification Technical Support | Tel: +1 (888) 645-5478 | |
| Water Purification Customer Support | Tel: +1 (888) 645-5476 | |
| Process Solutions Technical Service | Tel: +1 (866)-CARE-811 | [email protected] |
| Process Solutions Commercial Service | Tel: +1 (866)-CARE-811 | [email protected] |
| Stable Isotope Customer Service Team | Tel: +1 (937) 859-1808 Tel: +1 (800) 448-9760 |
CHILE
Santiago
Merck S.A.
1730, Los Conquistadores, 19th and 20th floors
Torre Nueva Santa María, Providencia
7520282 – Santiago, Chile
Tel: (56) 223400730
Order Center: 800 340 200
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: (56) 223400366 |
| Stable Isotope Customer Service Team | [email protected] |
CHINA
Beijing
Merck Ltd
25F, Office Building, Nuojin Center, No.2 Jiangtai Road, Chaoyang District
Beijing
China
Tel: (+86) 10 5907 2688
Fax: (+86) 10 5907 2699
ADDITIONAL CONTACTS
| Technical Support | Tel: (+86) 400 620 3333 – 2 |
| Customer Support | Tel: (+86) 400 620 3333 – 1 |
| Stable Isotope Customer Service Team | [email protected] |
Chengdu
Merck Ltd
Room 1705, Yanlord Land Plaza Office Building, No. 1, Section 2, Renmin South Road, Jinjiang District
Chengdu
China
Tel: (+86) 28 8074 0222
Fax: (+86) 28 8074 0227
ADDITIONAL CONTACTS
| Technical Support | Tel: (+86) 400 620 3333 – 2 |
| Customer Support | Tel: (+86) 400 620 3333 – 1 |
| Stable Isotope Customer Service Team | [email protected] |
Guangzhou
Merck Limited
1201-1204, Kaihua International Center, No. 5 Xiancun Road, Tianhe District
Guangzhou
China
Tel: (+86) 20 3225 5493
Fax: (+86) 20 3225 5380
ADDITIONAL CONTACTS
| Technical Support | Tel: (+86) 400 620 3333 – 2 |
| Customer Support | Tel: (+86) 400 620 3333 – 1 |
| Stable Isotope Customer Service Team | [email protected] |
Hong Kong
Merck Limited
11/F, Elite Centre, 22 Hung To Road, Kwun Tong, Kowloon
Hong Kong
China
Tel: (+852) 3196 0000
Fax: (+852) 2506 2529
Email: [email protected]
ADDITIONAL CONTACTS
| Technical Support | Tel: (+86) 400 889 1988 |
| Customer Support | Tel: (+86) 400 889 1988 |
| Stable Isotope Customer Service Team | [email protected] |
Shanghai
Merck Limited
15-18F, No.3, Building C, The New Bund World Trade Center, Lane 227, Dongyu Road Pudong New District
Shanghai 200126
China
Tel: (+86) 21 2033 8288
ADDITIONAL CONTACTS
| Milli-Q® Lab Water Solutions Services | Tel: (+86) 400 889 1988 |
| Technical Support | Tel: (+86) 400 620 3333 – 2 |
| Customer Support | Tel: (+86) 400 620 3333 – 1 |
| Stable Isotope Customer Service Team | [email protected] |
China Taiwan
Merck Ltd. Taiwan
6F, No. 89, Sec. 2, Tiding Blvd. Neihu District. Taipei (11493)
Taiwan
Tel: (+886) 02-2162-1111
Fax: (+886) 02-8751-6262
Email: [email protected]
ADDITIONAL CONTACTS
| Customer Service & Technical Support | Tel: (+886) 0800-068-222 | [email protected] |
| Milli-Q® Lab Water Solutions Services | Tel: (+886) 0800-211-131 | [email protected] |
| Process Solutions Service | [email protected] | |
| Stable Isotope Customer Service Team | [email protected] |
COLOMBIA
D.C.
Comercializadores – Merck S.A., an affiliate of Merck KGaA, Darmstadt, Germany
9 # 101-67, Avenida Carrera,
Edificio Naos, 5th floor, Office 501A
Bogotá, Colombia
Tel: 6014255411
Free call to other cities: 01 8000 112223
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: (+57) 316 473 8789 |
| Water Purification Customer Service | Tel: (+57) 302 376 7981 |
| Stable Isotope Customer Service Team | [email protected] |
CROATIA
Croatia
Merck d.o.o.
Oreškovićeva ulica 6H/1
Zagreb 10010
Croatia
Tel: (+385) 1 4864 111
[email protected]
Fax: (+385) 1 4864 191
ADDITIONAL CONTACTS
| Stable Isotope Customer Service Team | [email protected] |
CZECH REPUBLIC
Prague
Merck Life Science spol. s r.o.
Na Hřebenech II 1718/10
Praha 4
140 00
Czech Republic
Tel: (+420) 272 084 272
ADDITIONAL CONTACTS
| Quotes, technical information: | Tel: (+420) 272 084 273 | [email protected] |
| Orders, delivery dates: | Tel: (+420) 272 084 272 | [email protected] |
| Process Solutions Commercial Service: | Tel: (+420) 225 296 100 | [email protected] |
DENMARK
Søborg
Merck Life Science A/S
Vandtårnsvej 62
2860 Søborg
Denmark
Tel: (+45) (-) 70 10 56 45
[email protected]
Fax: (+45) 70 10 56 44
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: (+45) 82 33 28 21 (Option 1) | [email protected] |
| Biology Lab Product Technical Support | Tel: (+45) 82 33 28 21 (Option 2) | [email protected] |
| Chemistry Lab Product Technical Support | Tel: (+45) 82 33 28 21 (Option 3) | [email protected] |
| Research & Applied Customer Service | Tel: +45 (-)8 23 32 785 | [email protected] |
| Labwater Sales Support | Tel: (+45) 7 01 05 645 | |
| Process Solutions Customer Service | Tel: (+45) 35 15 80 78 | [email protected] |
| Process Solutions Technical Support | Tel: (+45) 82 33 27 87 | |
| Quoting, orders and Service Complaints: Commercial Support: | Tel: (+45) 35 158 078 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+45) 82 332 787 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+45) 35 158 170 | [email protected] |
FINLAND
Merck Life Science OY
Keilaranta 6
02150 Espoo
Finland
Tel: (+358) (0) 20 30 56 45
[email protected]
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: (+358) (0) 9 81710366 (Option 1) | [email protected] |
| Biology Lab Product Technical Support | Tel: (+358) (0) 9 81710366 (Option 2) | [email protected] |
| Chemistry Lab Product Technical Support | Tel: (+358) (0) 9 81710366 (Option 3) | [email protected] |
| Research & Applied Customer Service | Tel: +358 (0)9 81 71 02 79 | [email protected] |
| Labwater Sales Support | Tel: +358 20 30 5645 | |
| Process Solutions Customer Service | Tel: (+358) 9 817 10424 | [email protected] |
| Process Solutions Technical Support | Tel: (+45) 82 33 27 87 | |
| Quoting, orders and Service Complaints: Commercial Support | Tel: (+358) 9 81 71 04 24 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+358) 800 526652 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+46) 8 402 86 10 | [email protected] |
FRANCE
Sigma Aldrich Chimie S.a.r.l
80 Rue de Luzais
L’ lsle D’Abeau Chesnes – BP701
St. Quentin Fallavier Cedex 38297
France
Tel: 0800 211408
[email protected]
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: +33 (0)1 85 16 94 34 (Option 1) | [email protected] |
| Biology Lab Product Technical Support | Tel: +33 (0)1 85 16 94 34 (Option 2) | [email protected] |
| Chemistry Lab Product Technical Support | Tel: +33 (0)1 85 16 94 34 (Option 3) | [email protected] |
| Labwater Sales Support | Tel: +33 (0) 1 30 12 71 72 | [email protected] |
| Process Solutions Technical Support | Tel: (+33) 03 90 46 89 40 | |
| Process Solutions Commercial Service | Tel: (+33) 18 514 8189 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+33) 90 46 89 40 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+33) 3 90 46 89 28 | [email protected] |
| Internship or a work-study program request | [email protected] |
GERMANY
Sigma-Aldrich Chemie GmbH
Eschenstr. 5
82024 Taufkirchen
Germany
Tel: +49 89 65130
[email protected]
ADDITIONAL CONTACTS
| CUSTOMER SUPPORT | ||
| Price inquiries, Orders, Quote requests, Availability information, Delivery inquiries and service complaints | Phone | |
|---|---|---|
| Science & Lab Solutions Customer Support Research-, Laboratory and Industrial Application and Testing products | 0800 5155000 +49 (0) 89 65131130 | Customer Support |
| Process Solutions Customer Excellence Biopharmaceutical Manufacturing, Small Molecule Pharmaceuticals products and Bioprocessing chemicals | +49 (0) 6 15 13 59 93 99 | [email protected] |
TECHNICAL SERVICE | ||
| Product recommendation and performance questions, Scientific & Technical advice, Quality complaints | Phone | |
| Science & Lab Solutions Technical Service Research, Laboratory, and Industrial Application and Testing products | 0800 6271150 local +49 (0) 6151 2743802 Please choose from menu: (1) Microbiology (2) Biology (3) Analytic & Chemistry | [email protected] |
| Bioprocessing | +49 (0) 6151 3599 200 | [email protected] |
| Process & Formulation Materials | +49 (0) 6151 3599 205 | [email protected] |
| Labwater Technical Service Water purification systems, Milli-Q® | +49 (0) 6151 3599 110 | [email protected] |
GREECE
Merck SA
41-45 Kifisias av. (Building B)
15123 Marousi Athens
Greece
Tel: (+30) 210 6165 164
[email protected]
Fax: (+30) 210 6101 386
ADDITIONAL CONTACTS
| Stable Isotope Customer Service Team | [email protected] |
GUATEMALA
Merck S.A, an affiliate of Merck KGaA, Darmstadt, Germany
12 Avenida 0-33 Zona 2 de Mixco
Guatemala
Tel: +502 241 02300
[email protected]
ADDITIONAL CONTACTS
| Stable Isotope Customer Service Team | [email protected] |
HONG KONG SAR
Merck Limited, An affiliate of Merck KGaA, Darmstadt, Germany
11/F, Elite Centre, 22 Hung To Road, Kwun Tong, Kowloon
Hong Kong
China
Tel: (+852) 3196 0000
Fax: (+852) 2506 2529
Email: [email protected]
ADDITIONAL CONTACTS
| Technical Support | Tel: (+86) 400 889 1988 | [email protected] |
| Customer Support | Tel: (+852) 3196 0000 | [email protected] |
| Stable Isotope Customer Service Team | [email protected] |
HUNGARY
Budapest
Merck Life Science Kft., an affiliate of Merck KGaA, Darmstadt, Germany
Október huszonharmadika utca 6-10.
Budapest
H-1117
Hungary
Tel: (+36) 1 463-8100
ADDITIONAL CONTACTS
| Technical Support | Tel: (+36) 1 463-8100 | [email protected] |
| Customer Service | Tel: (+36) 1 463-8100 | [email protected] |
| Process Solutions Commercial Service | Tel: +36 1 999 7207 | [email protected] |
| Milli-Q Lab Water Solutions Services | Tel: (+36) 1 463-8100 Fax: (+36) 1 235-9068 | |
| Stable Isotope Customer Service Team | [email protected] |
INDIA
Sigma-Aldrich Chemicals Private Limited
Plot No. 12
Bommasandra Jigani Link Road
Industrial Area
Anekal Taluk
Bangalore
Tel: 1-800-309-6000
Alt no: +91 80 66219600 / +91 11 66762800
[email protected]
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: +91 1800-209-9939 | |
| Water Purification Customer Service | Tel: +91-80-39224000 | |
| Customer Service Toll Free: | 1-800-309-5000Alt no: +91 22 62570951 / +91 11 [email protected] |
INDONESIA
P.T. Merck Chemicals and Life Sciences
PP Plaza 4th floor, JL. TB. Simatupang 57
13760 Jakarta
Tel: 62 21 2856 5602
[email protected]
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: 0800 140 1253 | |
| Water Purification Customer Service | Tel: +62 21 2856 5602 |
IRELAND
Merck Life Science Limited
Vale Road
Arklow
Co Wicklow
Ireland
Tel: 01 80 02 00 888
[email protected]
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: +353 (1) 800 709 777 (Option 1) | [email protected] |
| Biology Lab Product Technical Support | Tel: +353 (1) 800 709 777 (Option 2) | [email protected] |
| Chemistry Lab Product Technical Support | Tel: +353 (1) 800 709 777 (Option 3) | [email protected] |
| Research & Applied Sales Support | Tel: +353 (1)5 33 99 88 | [email protected] |
| Process Solutions Customer Service | Tel: +353(0)15339853 | [email protected] |
| Quoting, orders and Service Complaints: Commercial Support: | Tel: +353 15 339 853 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: +353 16 058 336 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: +353 15 339 864 | [email protected] |
ISRAEL
Israel
Sigma-Aldrich Israel Ltd., an affiliate of Merck KGaA, Darmstadt, Germany
3 Plaut St.
Rehovot 7670603
Israel
Tel: (+972)-8-948-4100
Fax: (+972)-8-948-4200
ADDITIONAL CONTACTS
| Commercial and Customer Service | Tel: (+972)-8-948-4100 | [email protected] | |
| Technical Service | Tel: (+972)-8-948-4100 | [email protected] | |
| Stable Isotope Customer Service Team | [email protected] |
ITALY
Merck Life Science S.r.l.
Via Monte Rosa, 93
20149 Milano
Italy
Tel: 800 827 018
[email protected]
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: (+39) (0) 2 33417340 (Option 1) | [email protected] |
| Biology Lab Product Technical Support | Tel: (+39) (0) 2 33417340 (Option 2) | [email protected] |
| Chemistry Lab Product Technical Support | Tel: (+39) (0) 2 33417340 (Option 3) | [email protected] |
| Process Solutions Customer Service | Tel: (+39) (0) 2 385 94013 | [email protected] |
| Process Solutions Technical Support | Tel: (+39) (0) 2 385 91356 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+39) (0) 2 38 59 13 56 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+39) (0) 2 38 59 40 85 | [email protected] |
Company subjected to coordination and management by Merck KGaA, Germany
Subscription number for the Business Register of Milano, Monza, Brianza, Lodi – C.F.: 13209130155
Share capital: € 520.000 f.p.
VAT#: 13209130155
JAPAN
Tokyo
Sigma-Aldrich Japan K.K.
Arco Tower 5F, 1-8-1
Shimomeguro, Meguro-ku, Tokyo 153-8927
Japan
Tel: +81 3 6756-8275
[email protected]
ADDITIONAL CONTACTS
| Stable Isotope Customer Service Team | [email protected] |
KOREA
Seoul 서울
Merck Korea 한국머크
Teheran-ro 508, Haesung 2 Building, 4th Floor
Gangnam-Gu 06178
Korea (the Republic of)
서울시 강남구 테헤란로 508 해성2빌딩 4층
Tel: 02-2185-1700
Customer Support: [email protected]
Technical Support: [email protected]
Payment/Billing Support: [email protected]
Regulation/Compliance Support: [email protected]
ADDITIONAL CONTACTS
| Lab Water – Ultra pure water production equipment | 02-2185-4531 | [email protected] |
| Bio Monitoring – Environmental monitoring equipment | 02-2185-4531 | [email protected] |
| For assistance in English, please call 02-2185-1700 and press number 1. A Customer SVC Rep will support you with your inquires. | ||
| Stable Isotope Customer Service Team | [email protected] |
LUXEMBOURG
Merck Life Science BV
Brusselsesteenweg 288
3090 Overijse
Belgium
Tel: 0800 58 282
[email protected]
Fax: +32 (0)3 899 13 11
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: +32 (0)2 62 00 260 (Option 1) | [email protected] | |
| Biology Lab Product Technical Support | Tel: +32 (0)2 62 00 260 (Option 2) | [email protected] | |
| Chemistry Lab Product Technical Support | Tel: +32 (0)2 62 00 260 (Option 3) | [email protected] | |
| Research & Applied Sales Support | Tel: +32 (0)2 62 00 900 | [email protected] | |
| Research and Applied Solutions | Tel: 0800 58 282 Fax: (+32) (0)3 899 13 11 | [email protected] | |
| Process Solutions (Biopharmaceutical Manufacturing and Small Molecule Pharmaceuticals products and services) | Tel: +32 (0) 2 62 00 227 | [email protected] | |
| Process Solutions Technical Support | Tel: (+32) (0)70 225 645 | [email protected] | |
| Quoting, orders and Service Complaints: Commercial Support | Tel: (+32) 2 620 0227 | [email protected] | |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+32) 2 6200 129 | [email protected] | |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+33) 3 9046 8928 | [email protected] |
MALAYSIA
Sigma-Aldrich (M) Sdn. Bhd.
Level 3, Jalan Lagoon Timir
Bandar Sunway
Menara Sunway Annexe
46150 Petaling Jaya
Tel: +603-56353321
[email protected]
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: +60 3 7494 3686 | |
| Water Purification Customer Service | Tel: +60 3 7494 3788 |
MEXICO
Edo, de México
Merck México, an affiliate of Merck KGaA, Darmstadt, Germany
Calle 5, No. 7 Frac. Industrial Alce, Blanco.
Naucalpan de Juarez C.P. 53370
Mexico
Tel: 800 00 75300
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: (+52) 1 55 2425 4111 | |
| Water Purification Customer Service | Tel: 018000075300 Ext. 1660 | |
| Stable Isotope Customer Service Team | [email protected] |
NETHERLANDS
Merck Life Science NV
Haarlerbergweg 21 A
Amsterdam, 1101 CH
Netherlands
Tel: 0800 02 29 088
[email protected]
ADDITIONAL CONTACTS
| Life Science Technical Service | Tel: +31 (0)20 7219898 | [email protected] | |
| Research & Applied Sales Support | Tel: +31 (0)2 07 21 99 68 | [email protected] | |
| Research and Applied Solutions | Tel: 0800 02 29 088 | [email protected] | |
| Process Solutions (Biopharmaceutical Manufacturing and Small Molecule Pharmaceuticals products and services) | Tel: +31 (0)20 7 219 264 | [email protected] | |
| Process Solutions Technical Support | Tel: (+31) 020 567 5559 | ||
| Process Solutions Commercial Service | Tel: (+31) 3120 7 219 264 | [email protected] | |
| Quoting, orders and Service Complaints: Commercial Support: | Tel: (+31) 2 07 21 92 64 | [email protected] | |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+31) 2 05 67 55 59 | [email protected] | |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+31) 3 90 46 89 28 | [email protected] | |
| Lab Water Technical Service | Tel: +31 (0) 20 567 5552, +31 (0) 20 567 5557 | [email protected] |
NEW ZEALAND
Sigma-Aldrich New Zealand Co, an affiliate of Merck KGaA, Darmstadt, Germany
GST: 90 148 427
Private Bag 92162
Auckland 1142
New Zealand
Tel: 0800 463 725
[email protected]
NORWAY
Merck Life Science AS, an affiliate of Merck KGaA, Darmstadt, Germany
Drammensveien 123
Oslo 0277
Norway
Tel: 81 06 26 45
[email protected]
ADDITIONAL CONTACTS
| Microbiology Lab Product Technical Support | Tel: (+47) 23 17 60 70 (Option 1) | [email protected] |
| Biology Lab Product Technical Support | Tel: (+47) 23 17 60 70 (Option 2) | [email protected] |
| Chemistry Lab Product Technical Support | Tel: (+47) 23 17 60 70 (Option 3) | [email protected] |
| Research & Applied Sales Support | Tel: 81 06 26 46 | [email protected] |
| Labwater Sales Support | Tel: +47 810 62 645 | |
| Process Solutions Customer Service | Tel: (+47) 23 50 01 55 | [email protected] |
| Process Solutions Technical Support | Tel: (+45) 823 327 87 | [email protected] |
| Quoting, orders and Service Complaints: Commercial Support: | Tel: (+47) 23 500 155 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service: | Tel: (+46) 851 992 478 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service: | Tel: (+46) 84 028 610 | [email protected] |
PERU
Merck Peruana S.A.
325, Av. Manuel Olguín, Of. 1702.
Santiago de Surco
Lima, Perú
Tel: (+51)-1-618 7500
ADDITIONAL CONTACTS
| Water Purification Technical Support | Tel: (+51)-1-618 7530 | |
| Water Purification Customer Service | Tel: (+51)-9-98033651 | |
| Stable Isotope Customer Service Team | [email protected] |
PHILIPPINES
Merck Inc.
36th to 39th Floor
The Finance Centre
26th corner 9th Avenue
Bonifacio Global City
Customer Service Hotline: + 63288145219
Email: [email protected]
POLAND
Poznań
Merck Life Science Sp.z.o.o., an affiliate of Merck KGaA, Darmstadt, Germany
Szelągowska 30
61-626 Poznań
Poland
Tel: (+48) 61 829 01 00
[email protected]
ADDITIONAL CONTACTS
| Research & Applied Commercial Service | Tel: +48 61 829 01 00 | [email protected] |
| Process Solutions Commercial Service | Tel: +48 22 58 44 261 | [email protected] |
| Application Support Team | Tel: +48 61 82 90 100 | [email protected] |
| Field Service Team | Tel: +48 22 53 59 712 | [email protected] |
| Stable Isotope Customer Service Team | [email protected] |
PORTUGAL
Merck Life Science S.L.U. sucursal em Portugal
Alameda Fernão Lopes, 12-4°B
1495-190 Algés
Portugal
Tel: (+351) (0) 800 202180
[email protected]
ADDITIONAL CONTACTS
| Life Science Technical Service | Tel: (+351) (0)800600121 | [email protected] |
| Labwater Sales | Tel: +35 (0) 1 80 82 03 545 | |
| Process Solutions Customer Service | Tel: (+351) 213 164031 | [email protected] |
| Process Solutions Technical Support | Tel: (+34) 911316293 | |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+34) 911 316 293 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+39) 2 38 59 40 85 | [email protected] |
ROMANIA
Bucharest
Merck Romania SRL, an affiliate of Merck KGaA, Darmstadt, Germany
Calea Plevnei 139, Etaj 2, Corp C, District 2
Bucharest 020334
Romania
Tel: (+40) 21 319 8850
[email protected]
Fax: (+40) 21 319 88 48
ADDITIONAL CONTACTS
| Stable Isotope Customer Service Team | [email protected] |
RUSSIAN FEDERATION
Merck Life Science LLC
Valovaya Str. 35, floor 6
Moscow 115054
Russian Federation
Tel: 8 800 100-74-25
[email protected]
ADDITIONAL CONTACTS
| Product Support | Tel: 8 800 100-74-25 | [email protected] |
| Instrument Technical Field Service | Tel: +7 495 937-33-04 Hot Line Support Tel: +7 495 510-54-36 | [email protected] |
| Process Solutions Customer Excellence Service | Tel: +7 495 782-01-39 | [email protected] |
SINGAPORE
Merck Pte. Ltd.
2 Science Park Drive
Ascent Building, #05-01/12
118222 Singapore
Tel: 65 6890 6633
Enquiries for quote: [email protected]
Enquiries for orders/delivery: [email protected]
ADDITIONAL CONTACTS
| Biologics Biosafety Testing and Product Characterization | [email protected] | |
| Water Purification Customer Service | Tel: +65 6890 6633 |
SLOVAKIA
Bratislava
Merck Life Science spol.s r.o
Dvořákovo nábrežie 4
Bratislava
810 06
Slovakia
Tel: (+420) 272 084 272
ADDITIONAL CONTACTS
| Quotes, technical information: | Tel: (+420) 272 084 273 | [email protected] |
| Orders, delivery dates: | Tel: (+421) 255 571 562 | [email protected] |
| Process Solutions Commercial Service: | Tel: (+420) 225 296 100 | [email protected] |
SLOVENIA
Slovenia
Merck d.o.o.
Letališka 29 C
Ljubljana 1000
Slovenia
Tel: (+386) 1 560 3800
[email protected]
Fax: (+386) 1 560 832
ADDITIONAL CONTACTS
| Stable Isotope Customer Service Team | [email protected] |
SOUTH AFRICA
Merck (Pty) Ltd
1 Friesland Drive, Longmeadow Business Estate South
Modderfontein
Johannesburg 1645
South Africa
Tel: 086 006 3725
[email protected]
SPAIN
Madrid
Merck Life Science S.L.U.
María de Molina, 40 -2 Planta
Madrid 28006
Spain
Tel: 90 01 01 376 (toll free)
[email protected]
ADDITIONAL CONTACTS
| Life Science Technical Service | Tel: (+34) 916 572 043 | [email protected] |
| Labwater Sales | Tel: +34 (0) 911 316 277 | |
| Process Solutions Customer Service | Tel: (+34) 912 158 016 | [email protected] |
| Process Solutions Technical Support | Tel: (+34) 911 316 293 | |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+34) 911 316 293 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+34) 912 158 090 | [email protected] |
SWEDEN
Merck Life Science AB
Box 3033
169 03 Solna
Sverige
Tel: +46 20 35 05 10
[email protected]
ADDITIONAL CONTACTS
| Life Science Technical Service | Tel: +46 (0)20 350511 | [email protected] |
| Research & Applied Sales Support | Tel: +46 (0)8 51 99 23 66 | [email protected] |
| Process Solutions Commercial Service | Tel: +46 (0) 8 51 99 31 44 | [email protected] |
| Labwater Sales | Tel: +46 (0) 7 71 20 06 45 | |
| Process Solutions Technical Support | Tel: (+46) 0851 992 478 | |
| Process Solutions Commercial Service | Tel: (+46) 4685 199 3144 | [email protected] |
| Quoting, orders and Service Complaints: Commercial Support: | Tel: (+46) 8 519 93 144 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: (+46) 8 519 92 478 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: (+46) 8 402 86 10 | [email protected] |
SWITZERLAND
Merck & Cie
Im Laternenacker 5
Schaffhausen 8200
Switzerland
Tel: 08 48 64 56 45
[email protected]
ADDITIONAL CONTACTS
| CUSTOMER SUPPORT | ||
| Price inquiries, Orders, Quote requests, Availability information, Delivery inquiries and service complaints | Phone | |
|---|---|---|
| Science & Lab Solutions Customer Support Research-, Laboratory and Industrial Application and Testing products | 0848 645645 +41 (0) 81 7552828 | Customer Support |
| Process Solutions Customer Excellence Biopharmaceutical Manufacturing, Small Molecule Pharmaceuticals products and Bioprocessing chemicals | +41 (0) 4 35 47 90 01 | [email protected] |
TECHNICAL SERVICE | ||
| Product recommendation and performance questions, Scientific & Technical advice, Quality complaints | Phone | |
| Science & Lab Solutions Technical Service Research, Laboratory, and Industrial Application and Testing products | +41 (0)912479000 Please choose from menu: (1) Microbiology (2) Biology (3) Analytic & Chemistry | [email protected] |
| Bioprocessing | +41 (0)2 256 751 80 German speaking | [email protected] |
| Process & Formulation Materials | +41 (0)2 25 67 51 41 German speaking | [email protected] |
| Labwater Technical Service Water purification systems, Milli-Q® | +41 (0) 44 439 1517 | [email protected] |
TAIWAN
Merck Ltd. Taiwan
6F, No. 89, Sec. 2, Tiding Blvd. Neihu District. Taipei (11493)
Taiwan
Tel: (+886) 02-2162-1111
Fax: (+886) 02-8751-6262
Email: [email protected]
ADDITIONAL CONTACTS
| Customer Service & Technical Support | Tel: (+886) 0800-068-222 | [email protected] |
| Milli-Q® Lab Water Solutions Services | Tel: (+886) 0800-211-131 | [email protected] |
| Process Solutions Service | [email protected] | |
| Stable Isotope Customer Service Team | [email protected] |
THAILAND
Bangkok
Merck Ltd
19th Floor, Emporium Tower, 622 Sukhumvit Road
Klongton, Klongtoey 10110
Thailand
Tel: (+66) 2667 8333
Fax: (+66) 2667 8338
ADDITIONAL CONTACTS
| Water Purification Customer Service | Tel: (+66) 0 2667 8333 | |
| Technical Support | Tel: (+66) 0 2667 8333 | |
| Customer Service | Tel: (+66) 0 2667 8333 Fax: (+66) 0 2667 8338 | [email protected] |
| Stable Isotope Customer Service Team | [email protected] |
TURKEY
Istanbul
Merck İlaç Ecza ve Kimya Tic. A.Ş., an affiliate of Merck KGaA, Darmstadt, Germany
Ataturk Mah. Ertugrul Gazi Sok. Metropol Istanbul Sitesi No: 2A – C2 Blok K:19-20
Atasehir Istanbul 34758
Turkey
Tel: (+90) 216 578 66 00
Fax: (+90) 216 469 09 22
ADDITIONAL CONTACTS
| Life Science – Commercial | Tel: (+90) 216 578 66 00 | [email protected] |
| Process Solutions Commercial Service | Tel: (+90) 312 900 16 29 | [email protected] |
| Milli-Q® Lab Water Solutions Services | Tel: (+90) 216 578 66 00 Fax: (+90) 216 469 09 22 | [email protected] [email protected] |
| Stable Isotope Customer Service Team | [email protected] |
UNITED KINGDOM
Merck Life Science UK Limited
The Old Brickyard
New Rd
Gillingham
Dorset
SP8 4XT
Tel: (0)8 00 71 71 81
[email protected]
Scotland
Merck Life Sciences UK Limited
Todd Campus
West of Scotland Science Park
Glasgow, G20 0XA
Scotland
Tel: +44 (0)141 946 9999
ADDITIONAL CONTACTS
| Biologics Biosafety Testing and Product Characterization | Tel: +44 (0)141 946 9999 | inf[email protected] |
| Microbiology Lab Product Technical Support | Tel: +44 (0)8 00 27 25 72 (Option 1) | [email protected] |
| Biology Lab Product Technical Support | Tel: +44 (0)8 00 27 25 72 (Option 2) | [email protected] |
| Chemistry Lab Product Technical Support | Tel: +44 (0)8 00 27 25 72 (Option 3) | [email protected] |
| Research & Applied Sales Support | Tel: +44 (0)8 00 80 16 40 | [email protected] |
| Labwater Sales | Tel: 08 70 90 04 645 | |
| Process Solutions Technical Support | Tel: +44 (0) 207 660 2892 | [email protected] |
| Quoting, orders and Service Complaints: Commercial Support: | Tel: +44 207 660 289 | [email protected] |
| BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service | Tel: +44 1923 813 363 | [email protected] |
| Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service | Tel: +44 2076 60 04 70 | [email protected] |
UNITED STATES
Missouri
Sigma-Aldrich, Inc.
PO Box 14508
St. Louis, MO 68178
United States
Massachusetts
EMD Millipore Corporation
400 Summit Drive
Burlington, MA 01803
United States
Tel: + 1 (800) 325-3010
Tel: +1 (314) 771-5765
Fax: +1 (314) 771-5757
Maryland
BioSafety Testing and Product Characterization
14920 Broschart Road
Rockville, MD 20850-3349
USA
Tel: +1 (301) 738-1000
ADDITIONAL CONTACTS
| Biologics Biosafety Testing and Product Characterization | Tel: +44 (0)141 946 9999 | [email protected] |
| Customer Service | Tel: +1 (800) 325-3010 | |
| Technical Service | Tel: +1 (800) 221-1975 | |
| Milli-Q® Technical Service | Tel: +1 (888)-645-5478 | |
| Water Purification Technical Support | Tel: +1 (888)-645-5478 | |
| Process Solutions Technical Service | Tel: +1 (866)-CARE-811 | [email protected] |
| Process Solutions Commercial Service | Tel: +1 (866)-CARE-811 | [email protected] |
| Stable Isotope Customer Service Team | Tel: 937-859-1808 (1-800-448-9760) |
VENEZUELA
Capital District
Merck S.A., an affiliate of Merck KGaA, Darmstadt, Germany
Calle Hans Neuman, Edificio Corimon – Piso 3, Los Cortijos de Lourdes
Caracas 1071
Venezuela
Tel: (+58) 212 2732170
ADDITIONAL CONTACTS
| Stable Isotope Customer Service Team | [email protected] |
VIETNAM
Merck Vietnam Ltd.
9th. Floor; Centre Point
106 Nguyen Van Troi Street
Phu Nhuan District
Ho Chi Minh City
Tel: +84 28 38420117
Email: [email protected]
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