Enter the DFDS Tracking Number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center.
DFDS Tracking Customer Care Service Contact Number
Contact Us
Contact details: Dover-Dunkirk/Calais
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 574 7235 | [email protected] |
| Online assistance | 0871 574 7235 | [email protected] |
| Already booked? | 0344 848 6090 | [email protected] |
| Private & Business Groups | [email protected] |
Opening hours:
Monday – Friday: 08:00 – 18:00 (GMT) Saturday: 09:00 – 17:00 (GMT) Sunday: 10:00 – 14:00 (GMT)
__Groups:__ Monday – Friday: 09:00 – 17:00 GMT
*Calls cost 13p per minute plus your telephone company’s access charge.*
*Please note: Customers in the UK can find more information on the [UK website](https://www.dfds.com/en-gb/passenger-ferries/customer-service/contact)*
Contact details: Newcastle – Amsterdam
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 522 9977 | [email protected] |
| Online assistance | 0871 522 9977 | [email protected] |
| Already booked? | 0344 848 6090 | [email protected] |
| Private & Business Groups | [email protected] |
Opening hours:
Monday – Friday: 08:00 – 18:00 (GMT) Saturday: 09:00 – 17:00 (GMT) Sunday: 10:00 – 14:00 (GMT)
Groups:
Monday – Friday: 09:00 – 17:00 GMT
Calls cost 13p per minute plus your telephone company’s access charge.
Please note: Customers in the UK can find more information on the UK website.
Contact details: Newhaven – Dieppe
| Query | Telephone | |
|---|---|---|
| Make a booking or get assistance | +44 33 058 787 87 (from UK) or +33 809 541 890 (from France) | [email protected] |
| Private & Business Groups | +33 809 451 892 | [email protected] |
Opening hours:
Monday – Friday: 08:00 – 16:00 CET
Saturday: closed
Sunday: closed
Groups:
Monday – Friday: 09:00 – 17:00 GMT
Calls cost 13p per minute plus your telephone company’s access charge.
Please note: Customers in the UK can find more information on the UK website.
Contact details: Copenhagen – Frederikshavn – Oslo
| Query | Telephone | |
|---|---|---|
| Make a booking | [email protected] | |
| Online assistance | 0871 522 9976 | [email protected] |
| Private & Business Groups | [email protected] |
Opening hours:
Monday – Friday: 8:00 – 16:00
Saturday: closed
Sunday: closed
Calls cost 13p per minute plus your telephone company’s access charge.
Contact details: Baltic routes
| Query | Telephone | |
|---|---|---|
| Make a booking | [email protected] | |
| Online assistance | 0871 522 9966 | [email protected] |
| Private & Business Groups | [email protected] |
Opening hours:
Monday – Friday: 08:00 – 16:00
Saturday: closed
Sunday: closed
Calls cost 13p per minute plus your telephone company’s access charge.
Customer Service & Complaints
We always work to make your experience with DFDS as good as possible. If something does not meet your expectations and we have not been able to solve the problem to your satisfaction, we have a complaints procedure that will help you to satisfy you with your concern and solve the problem quickly and easily.
If you would like to contact customer service, please use the email below to contact us for the route you have chosen.
Dover – Dunkirk/Calais
UK & France – [email protected]
Newcastle – Amsterdam
UK – [email protected]
Netherlands – [email protected]
Germany – [email protected]
Newhaven – Dieppe
UK & France – [email protected]
Copenhagen – Frederikshavn – Oslo
Norway – [email protected]
Denmark – [email protected]
Baltic routes
Lithuania – [email protected]
Germany – [email protected]
For more info on DFDS Tracking, Click Here.
